How are your products different from other organic or natural products?

Our products are made from fresh & natural products and do not involve any kind of chemical processing to make them. They are prepared in the same manner as you would have done in your kitchen. Most other natural products are NOT freshly prepared or are NOT able to use wonderful natural ingredients such as curd, milk, fresh leaves, fruit, flowers, etc.

Are all your products 100% natural?

Yes, all our products are 100% natural. We do not use any chemical agents or chemical preservatives in any of our products. This means that we are free from parabens, phthalates, SLS, sulphates, silicones, polysorbates and PEG too.

Are your products suitable for sensitive skin & hair and for children?

Yes - we believe so. We keep in mind all skin & hair types while making our products and avoid all harmful (or doubtful) chemicals. Most of the key ingredients in the products are natural and are usually found in the kitchen.

Your products expire quickly. Why do you have a low-shelf life?

The shelf life of our products is low because they are made from fresh ingredients and do not contain any chemical preservatives.

Do I have to keep all your products in refrigerator?

No, not all products. Only some products contain perishable ingredients such as yoghurt and hence need to be refrigerated. You can find refrigeration instructions at the back of the product pouch. If you do not see any refrigeration instructions, you can safely keep the product at room temperature.

Where do you produce these products?

Our products are freshly prepared in Envir eco project and development co. We have conceptualised beauty kitchens in order to maintain Ayurvedic methods of preparation of our products and to be able to serve fresh just like food. Our kitchens have valid accreditation from FDA for safe manufacturing of our products.

How many times should I use your product for best results?

For best results we provide instructions to users on our packaging. Typically, like all pure, natural and ayurvedic formulations, our products start showing you noticeable results in very less time.

Are your products certified or dermatologically tested?

Yes, all our products are clinically tested and certified as dermatalogically tested for safety, by NABL accredited Labs.

I have ingested (eaten) the products by mistake. Do I need to worry?

Our products have no chemicals and are made from ingredients usually found in the kitchens. However, we have not tested these products for ingestion. In case you have eaten any of our products by mistake, we advise you to get in touch with a doctor immediately.

I have acne, what should I do?

The main causes of acne are skin oil, acne-causing bacteria on the skin, sticky skin cells blocking your pores, and inflammation. Hormonal fluctuations, stress, and diet all likely play a role as well. We will soon be launching an anti-acne product for you. Meanwhile, you can regularly use our Cutiscura skin care oil which have anti-bacterial and anti-inflammatory ingredients like neem oil, turmeric oil and saffron oil ETC, to keep pimples away.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we're happy to help. Just email us or WhatsApp us directly and we'll take you through the process.

Can I cancel my order?

You can cancel your order before the shipment. It will not be possible to cancel the order after the shipment has been done.

How can I reach out to you?

You can reach us on Info@arqus.in . You can also send us a WhatsApp message on +91 7309355355. We are available on social media channels as well. Facebook: https://www.facebook.com/ArqusHerbal Instagram: https://www.instagram.com/official_arqus/

What are your customer service timings?

We are available all 7 days 10AM to 9PM! Any other time or on public holidays, please drop us a mail or WhatsApp message and we'll get back to you as soon as we're back!

Do you offer subscription for your products?

We are working with online retailers and delivery partners to deliver our products on a regular basis to you. In case you are interested in subscriptions, please drop an email at Info@arqus.in.

You are not available in my area? How can I order the products?

We are expanding rapidly. Send us your location details on Info@arqus.in and we will get back to you.

I would like you to introduce your products in my apartment complex/society. Will you be able to do it?

Please send us your request at Info@arqus.in. We will evaluate and get back to you.

Can I give some suggestions for new products that you should introduce?

Absolutely! Your ideas and suggestions are most welcome. Please write to us at Info@arqus.in or send a WhatsApp message on +91 7309355355.

How can I help you? Write blogs or be an influencer?

We would love it if you participated in making this excellent strive reach out to many people. Please drop us an email at Info@arqus.in and we'll follow it up.

I want a free sample?

Please submit your request on the website and we will reach out to you for details if sample options are available.

Can I start selling your product?

All retailers, distributors, entrepreneurs and home makers - in case you want to sell our product, please reach out to us at Info@arqus.in and we will get back to you.